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MAP CARE Navigate Your Health
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Surface View: For SmartUsers (308) For Professionals (308B)
FOR SMARTUSERS

Care for
yourself.
Care for your
circle.

People do more than book appointments. They prepare, ask, travel, remember, support family, collect results, and work out what happens next. MAP CARE is designed around that fuller journey.

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Care for yourself. Care for your circle.
01When a need appears
02Before the visit
03After the consultation
04Care can be shared
A SMARTUSER IS AN ACTIVE PARTICIPANT IN THEIR HEALTH JOURNEY.

Connected care begins when the person can see the route, understand the next step, and return without losing their place.

01
WHEN A NEED APPEARS

Begin without needing to know the whole system.

Explore relevant services and care options from one starting point. The experience helps with navigation while leaving clinical judgement to qualified professionals.

  • Explore care services
  • Find professionals and organizations
  • Choose a supported starting point
Begin without needing to know the whole system
Arrive with the journey in view
02
BEFORE THE VISIT

Arrive with the journey in view.

Keep appointment details and relevant supported information together, so preparation feels less like gathering pieces from different places.

  • Appointment details
  • Relevant journey context
  • Mobile and web access
03
AFTER THE CONSULTATION

The next step does not have to disappear.

A supported prescription, investigation, or follow-up can remain connected to the wider journey instead of becoming another isolated task.

  • Prescription continuity
  • Investigations and results
  • Follow-up pathways
The next step does not have to disappear
Bring trusted people into the journey when appropriate
04
CARE CAN BE SHARED

Bring trusted people into the journey when appropriate.

Health journeys often involve family or other trusted supporters. Shared care experiences should follow clear permissions and preserve the SmartUser’s place at the center.

  • Trusted family support
  • Permission-aware sharing
  • Continued care at home
A DAY WITH MAP CARE

From a question to a clear next step.

The experience is structured to reduce the feeling of starting again at every stage

01

Open

Begin from the app or supported web experience.

02

Explore

Find the service that matches the current need.

03

Act

Connect, book, or continue to a supported service.

04

Return

Come back to the same journey when the next step is ready.

CARE CAN BE SHARED

Clear enough for
today. Connected
enough for tomorrow.

04

You can see the path

The experience makes each supported stage easier to recognize.

04

Access follows permission

Shared experience should reflect the access people are given.

04

Technology supports care

MAP CARE navigates product experiences; it does not replace professional judgement.

YOUR JOURNEY, CONNECTED

Take the first step with MAP CARE.

Create your SmartUser access and begin exploring the connected care experience.

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